About

Hello, I'm Chelsie

I create beautiful and interactive experiences that empower the lives of everyday people.
My Resume
Work History

I’ve come a long way.

Interior designer and coordinator turned UX/ UI Designer I value compassion, inclusivity, and hard work. I strive to lead a fulfilled life fueled by passion.
November, 2018 - Present
Product Designer
3,000+ hours facilitating problem solving and co-creation with product & engineering partners for enterprise tools, used by 3rd parties for the addition, audit, and maintenance of the Wayfair catalogue.
September, 2018 - November, 2018
UX Teaching Assistant
500+ hours mentoring students in the UX Design Immersive Program providing guidance and feedback as needed to promote self-directed learning. Additionally, assist the instructor with lecture planning, classroom morale, and curriculum management.
July, 2018 - August, 2018
UX Consultant
Contract - 4 weeks redesign of IOS interface, focusing on feature enhancement for a leading fast-casual restaurant chain headquartered in St Louis, MO.
January, 2018 - March, 2018
Design Sales Associate
500+ hours of product selection based on client needs and preferences, providing quotes to retail and design customers. Responsible for set-up and maintenance of vignettes (floor sets), order processing, arranging shipping and delivery, meeting or exceeding quarterly sales goals.
April, 2017 - January, 2018
Design Account Executive
1,500+ hours managing contractor and subcontractor relations: including color and decor pairings, pricing, estimating/quoting, and fulfillment, across 75+ projects of varying lead time and scope.
April, 2015 - April, 2017
Premier Account Manager
3,000 + hours managing premier B2B customer expectations & projects. Projects typically included: the install, repair, and removal, of POTS landline or VoIP phone/internet services. Responsibilities included: establishing project strategy, defining SOW, orchestrating timelines for subcontractor/contractors to work on-site, growth management, and general account/billing services.
November, 2014 - April, 2015
Service Development Specialist
1,000 + hours of growth management. Responsibilities included: driving increases in trade-in sale conversion rates by targeting service clients.
October, 2011 - November, 2014
Customer Service Representative
3,000 + hours managing premier client accounts and meeting quarterly growth goals. Responsibilities included: opening new accounts, account maintenance, credit card application submissions, and transaction processing.
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Skills & Tools

Skills: user research, information architecture, affinity mapping, card sorting, sketching, wire-framing, paper prototyping, user testing, lo-fi and hi-fi prototyping, case study presentations.
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Tools: Sketch, Axure, Photoshop, Illustrator, Invision, Figma
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Certifications: IBM: Enterprise Design Thinking - Co-Creator Google Analytics January '20

Education

UX Design Certification - General Assembly
Boston, MA August '18
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BA; Philosophy - Bridgewater State University
Bridgewater, MA May '14
Dean’s List Recipient
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Email
chelsiem.martin@gmail.com
2020 Chelsie Martin